iii.

Terms

VÉRANT — Private Lifestyle Concierge Last updated: May 2026

1. Introduction

These Terms of Service ("Terms") govern the relationship between VÉRANT ("we", "us", "the Agency") and any individual or entity ("Client", "you") engaging our concierge, event management, or lifestyle services. By requesting or using any service provided by VÉRANT, you agree to be bound by these Terms in their entirety.

VÉRANT is a Swiss-registered lifestyle concierge and public relations agency operating internationally. We provide curated access to venues, experiences, and arrangements on behalf of our clients.

2. Scope of Services

VÉRANT offers a range of lifestyle concierge and advisory services, including but not limited to:

  • Private dining and restaurant reservations — securing tables at sought-after establishments worldwide.
  • Venue access and VIP arrangements — obtaining entry and preferential treatment at exclusive venues, clubs, and events.
  • Event curation and management — planning, coordinating, and overseeing private and corporate events.
  • Travel concierge — arranging accommodations, transportation, and itinerary planning.
  • Bespoke lifestyle requests — fulfilling personalised requests that fall within our network and expertise.

The specific scope of each engagement shall be agreed upon between VÉRANT and the Client prior to commencement. Services are subject to availability and the cooperation of third-party providers.

3. Client Obligations

By engaging VÉRANT, you agree to:

  • Provide accurate and complete information necessary for us to fulfil your requests.
  • Respond to communications from VÉRANT in a timely manner, particularly where confirmations or decisions are time-sensitive.
  • Honour all reservations, bookings, and commitments made on your behalf, including any cancellation policies imposed by third-party venues or providers.
  • Conduct yourself appropriately at venues and events arranged through VÉRANT. Behaviour that damages our professional relationships or reputation may result in immediate termination of services.
  • Settle all fees and associated costs in accordance with the payment terms outlined herein.

4. Confidentiality and Discretion

Discretion is the foundation of our service.

VÉRANT treats all client information, requests, and arrangements as strictly confidential. We do not disclose client identities, booking details, or the nature of any engagement to third parties, except where strictly necessary to fulfil a specific request (e.g., providing your name for a reservation) or where required by law.

Equally, the Client agrees to treat the terms of their engagement with VÉRANT, including any proprietary methods, contacts, or supplier relationships disclosed during the course of service, as confidential. The Client shall not disclose VÉRANT's network, contacts, or internal processes to third parties without our prior written consent.

This obligation of confidentiality survives the termination of any engagement.

5. Fees and Payment

VÉRANT operates on the following fee structures, as agreed with the Client prior to each engagement:

  • Retainer arrangements — a recurring fee providing ongoing access to concierge services within an agreed scope.
  • Per-request fees — individual service fees applied to specific requests or bookings.
  • Consultation fees — fees for advisory sessions, event planning consultations, or bespoke itinerary design.

All fees are quoted in Swiss Francs (CHF) or Euros (EUR) unless otherwise agreed. Fees are exclusive of any costs, charges, or expenses incurred with third-party providers (venues, hotels, transport, etc.), which shall be borne by the Client.

Payment is due within the timeframe specified on the relevant invoice. Late payments may incur interest at the rate of 5% per annum from the due date. VÉRANT reserves the right to suspend services in the event of outstanding payments.

6. Limitation of Liability

VÉRANT acts as an intermediary and facilitator. We arrange services and secure access on your behalf, but we are not the provider of the underlying services (e.g., the venue, the hotel, the transport operator).

To the maximum extent permitted by applicable law:

  • VÉRANT shall not be liable for the acts, omissions, quality, or conduct of any third-party provider.
  • VÉRANT shall not be liable for any indirect, consequential, or incidental damages arising from the use of our services, including but not limited to loss of enjoyment, lost business opportunities, or reputational harm.
  • Our total aggregate liability for any claim arising from an engagement shall not exceed the fees paid by the Client for that specific engagement.
  • VÉRANT does not guarantee the availability, quality, or outcome of any arrangement. We make every reasonable effort, but results depend on factors beyond our control.

7. Intellectual Property

All materials, content, branding, processes, and methodologies developed or used by VÉRANT remain our exclusive intellectual property. This includes, but is not limited to, our brand identity, proprietary contact networks, event concepts, itinerary designs, and any documentation produced in the course of an engagement.

The Client may not reproduce, distribute, or use any VÉRANT materials for purposes other than their personal engagement without our prior written consent.

8. Termination

Either party may terminate an engagement by providing written notice (email to hello@verant.agency is sufficient).

  • Retainer engagements require 30 days' written notice unless otherwise specified in the retainer agreement.
  • Per-request engagements may be cancelled prior to VÉRANT committing resources or confirming arrangements with third parties. Once a booking or arrangement has been confirmed, cancellation fees may apply as determined by the relevant third-party provider.

Upon termination, the Client remains liable for all fees incurred and any non-refundable third-party costs committed on their behalf. The confidentiality obligations set out in Section 4 continue to apply.

9. Data Protection

VÉRANT processes personal data in accordance with the Swiss Federal Act on Data Protection (nDSG, effective 1 September 2023) and, where applicable, the European Union General Data Protection Regulation (EU GDPR).

Details regarding the collection, use, and protection of your personal data are set out in our Privacy Policy. By engaging our services, you acknowledge that you have read and understood our data protection practices.

10. Force Majeure

VÉRANT shall not be liable for any failure or delay in performance resulting from circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, government actions or restrictions, strikes, civil unrest, travel disruptions, or the closure or unavailability of third-party venues or providers.

In such circumstances, VÉRANT will make reasonable efforts to provide alternative arrangements or reschedule affected services. Where this is not possible, the Client shall not be entitled to compensation beyond a refund of any fees paid for services not yet rendered.

11. Amendments

VÉRANT reserves the right to update these Terms from time to time. Material changes will be communicated to active clients via email. Continued use of our services following notification of changes constitutes acceptance of the updated Terms.

12. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Switzerland.

Any dispute arising from or in connection with these Terms or the services provided by VÉRANT shall be subject to the exclusive jurisdiction of the courts of the Canton of Nidwalden, Switzerland.

13. Contact

For questions regarding these Terms, please contact us:

VÉRANT Email: hello@verant.agency Web: verant.agency

These Terms form the complete agreement between VÉRANT and the Client with respect to the services described herein, superseding any prior arrangements or understandings.