ii.

Privacy

VÉRANT — Private Lifestyle Concierge Last updated: May 2026

1. Overview

VÉRANT ("we", "us", "the Agency") is committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use, store, and protect your personal data in connection with our concierge and lifestyle services.

We process personal data in accordance with the Swiss Federal Act on Data Protection (nDSG, effective 1 September 2023) and, where applicable to individuals in the European Economic Area, the European Union General Data Protection Regulation (EU GDPR, Regulation 2016/679).

2. Data Controller

The data controller responsible for the processing of your personal data is:

VÉRANT Email: privacy@verant.agency Web: verant.agency Registered in Switzerland

3. Data We Collect

We collect and process the following categories of personal data:

Information you provide directly:

  • Name
  • Email address
  • Telephone number (where provided)
  • City or location preferences
  • Booking and event preferences
  • Details of specific concierge requests
  • Correspondence and communications with us

Information collected automatically via our website:

  • IP address (anonymised where possible)
  • Browser type and version
  • Pages visited and time spent on our website
  • Referral source
  • Device and operating system information

We do not collect sensitive personal data (such as health information, political opinions, or biometric data) unless expressly provided by you in the context of a specific request.

4. How We Use Your Data

We process your personal data for the following purposes:

  • Fulfilling concierge requests — making reservations, arranging venue access, coordinating travel, and delivering the services you have requested.
  • Communication — responding to inquiries, confirming arrangements, and providing updates related to your requests.
  • Service improvement — understanding how our services are used in order to improve our offerings.
  • Legal compliance — meeting our obligations under applicable law, including tax and accounting requirements.
  • Website analytics — analysing anonymous usage data to improve website performance and user experience.

Legal basis for processing (GDPR):

  • Performance of a contract or pre-contractual measures (Art. 6(1)(b) GDPR)
  • Legitimate interests in operating and improving our services (Art. 6(1)(f) GDPR)
  • Consent, where specifically obtained (Art. 6(1)(a) GDPR)
  • Legal obligation (Art. 6(1)(c) GDPR)

5. Sharing Your Data with Third Parties

VÉRANT shares personal data with third parties only to the extent necessary to fulfil your requests. This includes:

  • Venues, restaurants, and hotels — providing your name and relevant details to confirm reservations and arrangements.
  • Transport and travel providers — sharing necessary booking information for flights, transfers, or accommodations.
  • Event partners — communicating details required for event access or coordination.

We share only the minimum information required. We do not sell, rent, or trade your personal data to any third party for marketing purposes.

Where a third-party provider is located outside Switzerland or the EEA, we ensure that adequate safeguards are in place in accordance with applicable data protection law.

6. Cookies

Our website uses a limited number of cookies:

  • Essential cookies — required for the basic functioning of the website. These cannot be disabled.
  • Analytics cookies — we use Google Analytics to understand how visitors interact with our website. These cookies collect anonymised data and can be disabled via your browser settings or our cookie consent mechanism.

For full details, please refer to our Cookie Policy.

7. Data Storage and Security

Your personal data is stored on secure servers within Switzerland and the European Economic Area. We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction, including:

  • Encrypted data transmission (TLS/SSL)
  • Access controls limiting data access to authorised personnel only
  • Regular review of security practices

Despite our efforts, no method of electronic storage or transmission is entirely secure. We cannot guarantee absolute security but are committed to protecting your data to the highest reasonable standard.

8. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected:

  • Client data — retained for the duration of the client relationship plus 5 years, in accordance with Swiss statutory retention requirements.
  • Inquiry data (contact form submissions from non-clients) — retained for up to 12 months, then deleted unless a client relationship is established.
  • Website analytics data — retained in anonymised form for up to 26 months.

After the applicable retention period, data is securely deleted or anonymised.

9. Your Rights

Under the nDSG and, where applicable, the GDPR, you have the following rights regarding your personal data:

  • Right of access — request confirmation of whether we process your data and obtain a copy.
  • Right to rectification — request correction of inaccurate or incomplete data.
  • Right to deletion — request erasure of your data where there is no compelling reason for continued processing.
  • Right to restriction — request that processing be limited under certain circumstances.
  • Right to data portability — receive your data in a structured, commonly used, machine-readable format.
  • Right to object — object to processing based on legitimate interests.
  • Right to withdraw consent — where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at:

privacy@verant.agency

We will respond to your request within 30 days. We may request verification of your identity before processing your request.

10. International Data Transfers

Where personal data is transferred outside Switzerland or the EEA in the course of fulfilling your requests, we ensure that appropriate safeguards are in place, including:

  • Standard contractual clauses approved by the European Commission
  • Adequacy decisions by the Swiss Federal Council or the European Commission
  • Your explicit consent for specific transfers

11. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected such data, please contact us immediately at privacy@verant.agency.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated to active clients via email and reflected in the "Last updated" date above. We encourage you to review this policy periodically.

13. Contact and Complaints

For any questions, requests, or concerns regarding this Privacy Policy or our data processing practices:

VÉRANT — Data Protection Email: privacy@verant.agency

If you believe your data protection rights have been violated, you have the right to lodge a complaint with the relevant supervisory authority:

  • Switzerland: Federal Data Protection and Information Commissioner (FDPIC) — edoeb.admin.ch
  • EU/EEA: The supervisory authority of your country of residence

Your privacy is integral to our service. Discretion is not only a value — it is a commitment.